Returns Policy
2023 EXTENDED HOLIDAY RETURNS PERIOD:
Orders purchased between November 13th 2023 - December 10th 2023
Extended to 60 Day Returns with the Final Return Date: 8th February 2024.
Orders purchased between December 11th 2023 - December 24th 2023
Extended to 30 Day Returns with the Final Return Date: 23rd January 2023.
All Orders purchased after Dec 25th and Onwards: Return to 14 day return period.
OUTSIDE OF EXTENDED HOLIDAY RETURNS PERIOD:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. All our decks come shrink wrapped, once opened the item is not legible for a refund.
UK & USA
To start a return, you can contact us at contact@drunk-desires.com. If your return is accepted, we will cover the shipping cost and shipping to yourself will not be refunded. Items sent back to us without first requesting a return will not be accepted.
There will be a £2 per item re-stocking fee.
You can always contact us for any return question at contact@drunk-desires.com
International
To start a return, you can contact us at contact@drunk-desires.com. If your return is accepted, you will be liable to pay for the return postage to us and Items sent back to us without first requesting a return will not be accepted.
There will be a £2 per item re-stocking fee.
You can always contact us for any return question at contact@drunk-desires.com
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.
Customs
*please note, we are not liable for any customs or import duties the destination countries may demand. It is the responsibility of the buyer to research before purchasing.
If your order is returned to the warehouse due to the address being incorrect or uncollected from customs, we will ask you to pay the shipping cost required to resend it.
If, for whatever reason, you refuse the customs fee and the parcel is returned back to us a shipping and handling fee may be deducted from your refund.
If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!